1. Scope

This policy applies to personal information processed in connection with Vascular & Ultrasound Clinic in E-8/5, Basant Kunj, Arera Colony, Bhopal, Madhya Pradesh 462016. Clinical records created during your care are primarily governed by medical ethics, professional standards, and applicable health-data and privacy laws in India (including requirements around sensitive personal data such as health information). If anything on this page conflicts with a stricter legal or regulatory duty, we will follow that duty.

2. Information we may collect

2.1 When you use the website

We may collect or receive:

• Contact details you submit (for example name, phone number, email if provided) when you enquire or request a callback
• Technical data such as IP address, browser type, and pages visited, via server logs or similar tools, to keep the site secure and improve performance
• Cookies where used — typically for essential site function or analytics; you can control cookies through your browser settings

2.2 When you attend the clinic or book care

As part of providing medical services, we process information needed for safe care, billing, and legal compliance, which may include:

• Identity and contact details
• Medical history, examination findings, imaging, and treatment
• Appointment and billing-related information
• Information you provide through third-party booking platforms (for example Practo), subject to their policies as well as ours

3. How we use information

We use personal information for purposes such as:

• Providing consultations, procedures, and follow-up care
• Scheduling appointments and communicating with you
• Maintaining clinical records and meeting regulatory obligations
• Quality improvement, audit, and professional indemnity where required
• Operating and securing our website and responding to enquiries
• Referrals or coordination with hospitals, laboratories, or specialists when clinically necessary and permitted

We do not sell your personal information. Marketing use of contact details, if any, would be limited and consistent with applicable law and your preferences.

4. Sharing and disclosure

We may share information only as appropriate, including when:

• You have consented or it is necessary for your care
• Required by law, court order, or a competent regulatory or statutory authority
• Needed with insurers, payment processors, or booking platforms to complete a transaction you have chosen
• Engaging service providers (for example IT or hosting) under confidentiality and data-protection obligations

5. Retention

We retain clinical and administrative records for periods required by medical practice standards and applicable law. Website enquiry data may be kept for a shorter period unless needed for ongoing communication or legal reasons.

6. Security

We take reasonable technical and organisational steps to protect personal and health information against unauthorised access, loss, or misuse. No online transmission is completely secure; please do not send highly sensitive clinical details by unsecured email unless we ask you to use a specific channel.

7. Your rights and choices

Under applicable Indian law (including the Digital Personal Data Protection Act, 2023, and rules as notified), you may have rights to access, correction, erasure where applicable, grievance redressal, and nomination. For health records, some rights may be limited where retention is required for care or legal compliance.

To exercise rights or raise concerns, contact us using the details below. You may also complain to the Data Protection Board of India or other authority as provided under law, when applicable.

8. Third-party sites

Our site may link to Practo, Justdial, or other services. Their privacy practices are governed by their own policies. We are not responsible for their handling of your data once you leave our site.

9. Changes to this policy

We may update this policy from time to time. We will revise the effective date above and, where appropriate, provide notice on the website. Please review this page periodically. Continued use of the site after changes indicates acceptance of the updated policy where the law allows.